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  4. How do I respond to an error message when I try to log in to the Learning Portal?

How do I respond to the error message “the JWT was issued in the future” when logging in to the Learning Portal?

  • Updated

A JWT error means that the time set on your computer does not seem to be synced or on automatic. This causes the time on your computer and the time your account token is issued for to not match up.

Your next steps are:

  1. Set your computer time to be on automatic (here are steps to do this on a Mac: https://support.apple.com/en-au/HT203413).
  2. Clear your browser's cache and cookies.
  3. Log in again to the Learning Portal at https://ccclearningportal.org/. 

If you have further issues, please contact Tech Support.

Collaborative Classroom Tech Support can be reached at support@collaborativeclassroom.org

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