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Assistance with Missing License

Last Updated: Aug 27, 2018 11:01AM PDT
If you or your affiliated institution purchased one of the following items from Collaborative Classroom, you should be able to "claim license" (not just "start a trial") when you select the digital resources you wish to view on the Learning Hub:
  • Being a Writer, 2nd edition, Grades K - 6
  • Making Meaning, 3rd edition, Grades K - 6
  • Being a Reader, 1st edition, Grades K - 2; Small-Group Sets 1 - 12
  • SIPPS, 3rd edition, Beginning | Extension | Challenge | Plus
  • Caring School Community, 2nd edition, Grades K - 8; Principal Packages K-5, 6-8

If the associated checkbox is grayed out and you cannot select it, it means that we have no record of the purchase in our system. Please note that only classroom package purchases come with a digital license; for example, purchasing a replacement teaching manual or student consumables does not entitle you to a digital license for the entire associated program.

Please e-mail us at support@collaborativeclassroom.org with a subject line "Missing License" if you believe you or your affiliation did make a purchase of one or more relevant classroom packages for a program and grade/level which cannot be selected. Including the following information will expedite your request:
  • Email address used to create your Learning Hub Account
  • The school and district with which you are affiliated
  • The missing components to which you should have access (e.g., Being a Writer, 2nd edition, grade 3 or SIPPS, 3rd edition, Extension)
  • If in your possession, the order number, or, a rough idea as to when the purchase occurred
support@collaborativeclassroom.org
https://cdn.desk.com/
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